After calling many times and getting no where with overseas customer service no help. They just go from a script on screen. When you ask for supervisor they say I help you. ( NOT) Today 2/07/2024 I managed to get to speak to someone that helped. A very nice scotsman called Graham. This person couldn't do enough to help. He looked at all notes and was able to get what I needed sorting. I had previously tied British gas help chat got standard message from A PAUL saying contact and will sort it but was same old information all ready had. So I wouldn't say that they are great that is unless you get UK Call service center. I only wish you could have contact for them they treat vulnerable customers with respect