Was moved to BG when previous co. went bust. Could not get upto date bills for months and bill was addressed to my first and middle name not my surname for nearly a year. Could not get up to date account as always 3 months in arrears with bills. Been on priority register since being switched. Each year been vastly in credit, how much do they get extra from overcharging DD's. Had to fight every year to get over payment back, they just wanted to reduce DD's but would still have been in credit after another year of overpaying. I agreed a refund for both G & ELEC with them and was pushed to agree the complaint had been resolved, only to find the amounts paid back were less than agreed, so still left me in credit. They have not reduced my DD's since April or July. On contract for annual boiler service and kept being pestered to have it serviced after less than 6 months after last service. Had enough so have decided to change to another provider, what happened a call from BG, sorry your leaving sob story we will give you a good rate and give you some compensation for your problems, someone will call you back later today. that was a week ago, still waiting. Their customer is nil not second to none. They say one thing but never do it. They are a waste of space, as polite as I can show my utter disgust at how BG treat customers. Ceo. got £4.5m. in 2022 went up to £4.5m in 2023 while us plebs were suffering paying extortionate rates for our essential heating, and even he said it was "impossible to justify" just the same as council leaders do not deserve double or more than the PM is paid, The system is rotten to the core ripping households off and nobody worse than the water companies who had massive increases after privatising and paid top exec's and shareholders massive dividends.