I sent a complaint as I was emailed that my direct debit was increasing & I cannot afford the increase nd queried why the increase? I was told via email that I had a debt to pay - I don't. I responded by saying that the amount showing on my account was an estimate of what COULD be left at the end of my fixed tariff, if I decided to change my energy supplier. It is not a debt, as I haven't used the energy yet. The email response was to say that I needed to communicate via the chat bot on my app if I wanted any change to my direct debit. I was then pressured to close my complaint, despite me asking for a response as to why my monthly payment had to increase, on the off chance that I might change my energy supplier at the end of my fixed tariff. To date, I have had no actual answer to this question. The overwhelming impression is of a vast company, turning over record profits at a time when the cost of living crisis is still rampant, and couldn't care less about their customers and any complaint.