I moved to my new property in July 23. I have had bills without a name and every time I tried to pay I couldn't cause i didn't have an account. After 9 phone calls I managed to open an account and since then things were going OK until I contacted them and asked to set up a direct debit. I was told in may this has been done. I was travelling and when I got back home I received collection agency letter asking to pay the bills, which I did as I realise dd wasn't created and no money was taken out. This affected my credit file and now I am unable to do anything. I raised a complaint and received a reply saying sorry for the inconvenience and thanks for my feed back and they will make sure it won't happen again. Since then I wrote to them 3 times and never heard back. Keep away from these fraudsters.