Horrible communication!! I have an ongoing case in regards to my account migrating to a new billing system without my consent, which caused my credit score on ClearScore drop by 334 points (showing that I closed my electricity and gas accounts with BG). This happened in November 2023 and yet still they can’t fix this!! I was calling every month to get an update and was promised by numerous people for my credit to go back in a month, promised to be contacted by numerous case managers at least for an update. Just to find out that one of the colleagues filled in the form incorrectly, then some colleagues were trying to fix an issue with me missing the payment which never happened. It’s seems to me there is a bunch of people from abroad who don’t know what they are doing or talking about. Making me waste my time every week now when I call and chase them!!! No one ever contacted me back, EVER! Now I found out that the case is closed without any update or resolution. I literally dont know what to do anymore, this is so frustrating. They talk nice to you on the phone and pretend to care, promising to call back in a week or send an email, but as soon as you hang up the phone, they disappear and you have to waste your time calling them back over and over to at least get some kind of update.