I joined BG a year ago on fixed rate I started paying £220 direct debt but after a while was told I was in credit and they lowered my payments to £146 .. Every month I would send in my meter readings but unknown to me my account had been updated and there was a problem with my readings being received.. I rang them and they sent out an engineer and he fitted me a new gas & electric meter saying none of my readings will have gone through because the meters were old and didn’t work anymore .. After his visit I was emailed saying I was over £1700 in debt and my monthly direct debt was going up to £362 OMG This is still ongoing and I’m waiting for an update it’s been a nightmare Ringing them is a waste of time the customer service team are based in South Africa (pleasant and polite enough) but difficult to talk to and you tend to have to repeat every second word to them British Gas surely means British doesn’t it?? Can I just say one young man I spoke to in the end was actually British and was very helpful he didn’t solve my problem but he really did try Apart from this young man everything else was terrible Don’t think I will be using them again