British gas changed me over last November to new system told my 3 monthly variable direct debit always paid could no longer be used as monthly was the only option agreed on payment for 12 months tried to change dd i objected told it would stay same but took increased amount they said they would refund overpayment never happend yesterday following my complaint requested update they said they would email me copy recieved a 72 page email containing other customers names addresses account numbers dob and telephone numbers would not discuss this data breach so reported same to ombudsman new call center is in cape town hopeless