Moved into a new property and arranged to have new gas and electricity meters installed. First appointment no one turned up despite me being informed that they would definitely turn up which they did not. On contacting the call centre the next day they said that they cancelled the appointment. They would give me no explanation. Arranged a second appointment. Again they did not turn up despite confirming the appointment 3 times by text and also by letter. On contacting the call centre again I was informed it was cancelled. They would not tell me why. They have now made a third appointment. We shall wait to see if they turn up but I don't hold out much hope. Terrible company to deal with.