Even 1 star is too generous. After changing their system British Gas has been nothing but a chaotic mess. As of Oct 2023, my previous bill clearly stated actual reads and in Feb 2024 I received a completely erroneous bill covering Nov 2022 - Jan 2024 for nearly 4x my quarterly amount. It took me about 30 seconds to realise it was wrong and what was causing the issue. British Gas apparently needs 6 months, 16 emails, 9 live chats (with time out), 5 phone calls and 3 formally raised complaints later - yet I am still no further. No employee seems to address any issues, nor do they listen, nor do they actually seem to look at the documents which are clearly nonsense. I never normally leave reviews but the true nail in the coffin was when I called and *spoke to* (*was constantly interrupted and patronised by*) the most abnoxiously rude woman I've ever had the misfortune to speak to. She was instantly aggressive upon picking up the phone, trying to impose her opinion over every comment I was making, and later hung up on me for calling her out for not listening. Simply put: > Their smart readers don't work > Their billing doesn't work > Their employees are no help > Don't even consider using them (and I was with them for about 5 years back in 2015) It even took them 3 attempts to update my address and details, even though I'd done it online initially. Disgraceful.