Just awful………moved to a new house where British Gas are suppliers. They contacted us to confirm supply, asked me set up online account. It appears that because our BG account from 6 years ago was registered to my email address, I can’t use that same email address in their system! There was no solution other than to use another email address……tried to set that up, still wouldn’t let me. This took me calling them (no one ever calls back despite assurances that they will) 3-4 times, getting cut off 3 times, 6 hours over 3 separate days. Filed a formal complaint……completely ignored, then they closed it!! Finally…..filed another complaint. Chased it up after 20 days as I heard nothing (they say 10 day max response time). The Complaints Manager, Adam, was supercilious, dismissive and pretty much blamed me for them not being able to reach me. That call was yesterday……I rejoined Eon this morning. They phoned me after 30 minutes and went through the whole switching and tariff selection process within another 30 minutes. They will now handle the switch with BG. Good……never want to speak with BG again, terrible customer handling. Avoid.