So many issues with British Gas: 1/ My 89 year old mother was told that her house would burn down if she didn’t get a smart meter. Once it was fitted it took 3 years for an engineer to refit it correctly. 2/ They sent a cheque payable to my deceased mother-in-law when they had full details of the executors 3) I was sent a bill for £3,200 dating back to 2021 when I had been paying by direct debit and all bills showed that I was in credit, I appealed to the energy ombudsman who supported me but British Gas failed to reply to them by the deadline and appointed a debt recovery agency to contact me. They said that they had emailed a solution but when I finally received a copy of the email I discovered that they had inadvertently sent an email to a work colleague not to me. 4) I attempted to ring a manager but was told by the switchboard that British Gas managers will not talk to customers and that she had been told not to transfer customer calls. 5) Over a 3 month period I requested 7 times that someone ring me – they have never telephoned me – I can ring them but no one is able/willing to resolve