I’m absolutely disgusted by this company! my first home with my first son I signed up as been told to with British Gas, which I did and I have no clue what I’m doing with this stuff, the bills was pretty expensive so this kind man from Utilitia looked at my account and helped me change over to them, I found out they put a over 3.000 dept on me from previous owners! they owned up from the mistake and said they take it down but I’m still getting emails after emails about it! I’m fed up with them! never go to British Gas they will put random dept on you! My advice is to go with utilitia you’ll save loads of money!