Impossible to speak to a line manager after 2months of trying to resolve my query on my bill. I'm on first name terms with the lovely girls in the Durban call centre...I've spoken on line to more call centre staff ..filled in complaint forms etc etc but still not resolved. Been given several complaint reference numbers!! Received a letter saying sorry you're unhappy don't worry we are looking into your complaint and will be in touch in 21 days....nada nothing no contact. Back on the phone to Durban..promised escalation of my complaint again for the umpteenth time.. nothing. Asked for deadlock letters to take it to the Ombudsman ..still not received any. I'm losing the will to live...this has happened since changing my account to the new system...the old system worked perfectly...I feel like I'm being overcharged by a glitch in the new system by the way it has generated my bill but it is impossible to speak to the line managers who simply will not respond to my efforts to resolve this situation. I'm at a loss and feel like I'm just going to have to pay what they say close my account and move suppliers. Can anyone recommend a company with good customer communications.?