I love the idea that the engineer was 28th in the queue to speak to British Gas and was sat half an hour in his van before giving up. However some advice could have helped him as he left me worse than when he came. My smart meter was showing gas and electricity readings but sending only gas readings. After engineer’s visit it now shows only gas reading and I have to go the actual meter in the cupboard for the electricity reading which it still isn't sending (ie worse off than before). Also the website still shows a two-rate meter but the engineer made it one tariff as I requested, so I can no longer enter the electricity reading manually as it is set up for a two-rate meter. As the new meter started at zero I think entering it may only confuse things anyway given the last reading is still online. Shambolic - I'd renationalise the entire utility networks - bunch of profiteering cowboys.