Bought a new house which previous owner had left £200+ debt on the meter. I have been trying to clear it over the past 3 weeks and been to pay zone 6 times to try and clear it using multiple RTI and Emergency Credit instructions. Found out on Sunday that company policy is only to send customers out 4 times, no more. Found out today when they tried to send me out for the 7th time that they won't do anything until I'm off grid and my gas stops working. So even though I have done everything that was asked, tried to fix it for the past 3 weeks spent hours on the phone and going to the shop and back, they won't do anything until I have no hot water and can't cook. The customer service is awful and they have gone against own policy and kept sending me out despite knowing nothing will change until gas stops working. They have no understanding of work and expect you to be home 24/7 whenever they ring. I have sent pictures of my meter on 4 occassions and they still ask me for more. They don't track their service at all so I have to reexplain and resend information everytime. I will soon be without gas despite doing everything I was asked to and more. Being punished for someone elses debt. Don't go with British Gas, nightmare company who will quite happily let a customer which is on the priority service list to go without gas and send some out with MS to go to the shops multiple times.