The first adviser was making strange noises and put the phone down on me . The second adviser I got through to it was a tad difficult to understand his accent and I think he had trouble understanding me so he decided shouting at me rudely and aggressively would make me understand better but it didn't , so I thought he might understand me better if I shouted back .. only for him to act like a little dictator and threaten to cut the call off which would leave my elderly mother in a state of stress due to her boiler not working and over heating on a hot summers day. We have already had an engineer out this week who was extremely helpful but unfortunately the thermostat he fitted doesn't seem to be working. The Homecare package is paid for and thus I think the customer service should reflect this . What we received was nothing short of disgraceful. Yours sorely disappointed Awful service .. the pits!