This is the most unprofessional company I have ever encountered. They never finish the job, disrespectful to customers, their customer support is terrible. I booked a smart meter installation about a year and a half ago, 4 engineer visits (obviously I need to be home half a day each and wait for them) and it's still not connected! I cannot submit my meter readings either as they don't accept the readings from the new meter they installed but did not connect to their system! I've been trying to solve my issue for over a year, spent about 60 hours of my time talking to people - all for nothing. I'm paying 'estimated' price, have about 5 unresolved complaints. 3 customer support reps gave their emails and I sent to all 3 of them meter readings 3 weeks apart, all 3 promised to 'personally make sure the case is resolved' and guess what? None of them ever followed up or updated the readings! They make empty promises and take your money, nothing else. I am definitely moving to another provider and happy to pay more for a better experience, BG you are outrageously awful!