Abysmal company. Spent months trying to combat a really high overcharged fin bill. Which was completely wrong on their part. They were adamant that it was correct. I went through their official complaint system, spoke to some people via email and phone to the complaints team. She (Patricia) was no help at all - I even caught her lying to me, after providing proof that what she was saying was a lie. She spent the next 10 minutes apologising on the phone; making sure she was covering her own back - as the call was being recorded. Decided to go to the Energy Ombudsman; that were fantastic by the way. They managed to reduce my final bill by £1200, with an extra £300 "good will" that she told BG to offer. After both sides provided evidence. So it makes you wonder, where on earth did they find this £1200 extra to charge me for, if it never should have been charged in the first place? Scam artists come to mind. The proof provided to the E.O. speaks for itself.