Disgusting live chat agent. I would like to put in an official complaint regarding my experience. 23/09/24 i called you up to arrange for my dad to have a new meter fitted due to 2 X threatening letters you are sending him threatening to cut off his electricity due to having an old meter. You arranged for an engineer to come out on the 24/09/24. I took the day off work waited the whole day for no to arrive. I contacted you via your live chat assistance who apologised and said due to lack of staff no one was available and re-booked the visit for 25/09/24. Today I waited in the whole day to find no one showed. Contacted your live chat today and asked for help the first live chat assistant ended the chat abruptly. I created a new live chat where the woman asked me to wait while she investigated. After being on chat for nearly half an hour saying she would help she ended the chat as well rudely. No explanation no help just went offline. After two attempts at asking for help, I called you up to find out that you have no appointment booked and your live chat adviser on the 24/09/25 lied and did not even re-book the appointment for the 25/09/25. Due to this I wasted another day in the house waiting with no one turning up. I travelled to my dads house for two days, waiting in took days of work for pure incompetence. The woman mentioned she would compensate for the loss of time for the 23/09/24 however i would like to open up a formal complaint regarding the whole experience. This is unacceptable two days wasted. I spoke to 6 live chat agents in 3 days. The whole experience has been stressful and a nightmare.