This company failed miserably when moving my gas and electricity over from my previous supplier. The gas hasnt been moved at all and my electricity was dumped on to a completely different tariff to the one i applied for so i am worse off AND there's a £50 charge for moving back so it really has been a dreadful experience. i lodged a complaint and they have had it for 5 weeks already but the last messgae i received (from a 'do not reply' email address) just said that they 'were sorry' and that they couldnt help me so could i go back to the start of the complaint process again and speak with the chat agent once more. i really regret moving to british gas and their complaint handling system is an embarrassment so if you choose to move your energy to this company, do be mindful of the poor level of customer service you may end up getting. Just today, i saw that the magazine Which.co.uk published a report that said British Gas are among the worst providers for customer service in the energy and broadband sectors so it isnt just me who is dissatisfied about the company and its poor performance.