Although ‘chat’ and call people are polite and do their best, the customer services they ultimately provide is abysmal. Their online account system is a joke for the following reasons: ‘Chat’ or telephone services appear to be unable to update information required to access available tariffs. (Although I am currently on an EV tariff and an EV tariff is available for new customers, I am unable to sign up to the new EV tariff and will automatically default to their standard tariff when my current tariff expires in 2 days time) Although I am currently on a monthly direct debit tariff, it has been 3 months since I have been billed. I have made upfront payments to prevent being presented with a massive bill once they finally get their act together. BG are still unable to provide online historic electrical energy usage. I have been requesting this since joining them in 2023 and need to track usage myself to verify the figures they used when I WAS being billed! The IHD has limited functionality and shows incorrect electric information when on a dual rate EV tariff. The peak to off-peak tariff change at midnight fails to reset the displayed power usage. The power usage kWh does not reset to zero at 00:00 hrs but resets at 01:00 hrs! Although this doesn’t affect the billing, it means the electric kWh on the IDH is incorrect for the remainder of that day. In summary, the problems I have experienced relate to the software and firmware BG have adopted. Where did all those ex Fujitsu guys go?