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Anonymous
I have been left without gas and electricity for several days because of British Gas's incompetence. After they migrated my account to their new system, I’ve been completely unable to top up my pay-as-you-go meter. Despite calling them numerous times and having engineers visit my home, the problem still hasn’t been fixed. What makes this even worse is that we have a small child at home, and being without heat and electricity is simply unacceptable. British Gas has shown no urgency in resolving the issue, and their customer service is shockingly poor. They have failed to provide any temporary solution while they figure out the issue, leaving us in an incredibly stressful and dangerous situation. I would not recommend British Gas to anyone. They have caused nothing but frustration, and their failure to resolve such a basic issue is inexcusable. Avoid at all costs!
3 months ago
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British Gas has a 1.2 average rating from 3,020 reviews

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