Whatever you do go somewhere other than BG HomeCare for your cover! I have had a leak in my heating system causing a flood. Dyna Rod sent a heating engineer who didn't do leaks. They reported back that I needed leak detection. Three days later they told me they were sending a leak specialist in two days. A heating engineer turned up and said he didn't do leaks! All the while the damage to my property was getting worse - the floorboards were curling and still we had no hot water or heating. I must have been on the phone for hours and hours trying to get this resolved only to be lied to and no action actually being taken. Eventually a customer support person at Dyna Rod told me that they don't actually have a leak detection team! He said he would get a contracted out team sorted and call me back in two days. This didn't happen so after another weekend without heat hot water and more damage to my property...I called and asked for him by name. He said that's me...he apologised and said management wouldn't agree to send out a team. I was furious as you can imagine. He said all he can suggest is to complain to British Gas. I did this and got a complaint number 8016408162 but told to wait and someone would contact me. No one has and so I messaged on Twitter only to be told that BG can't do anything for me, only Dyna Rod can bring in a contractor who sorts leaks. I'm 65 have no heating, or hot water and have suffered a stroke recently. My property is now in a dreadful state after over 2 weeks and I'm more stressed than ever. I can't believe that any company would behave in this way with a total disregard for their paying customers.