Rubbish 'smart'!!!! Meters. Old style meters which were installed in 1930's never broke down, I stupidly requested 'smart' meters, worst mistake I ever made. After a couple of years it's broken down. I've called to say we cannot get down to read the meters (sited on the floor in an understairs cupboard) and requested someone to come and read them. Eventually had to ask a neighbour to read them. Couldn't send readings as B G had put me on a different system which didn't accept my password - which I also told the call handler - so couldn't access the account. I mentioned this to the call handler. Two months on and nothing has happened. Why have people at the call centre that can't do the job??? Looking to change provider.