For a firm who appear to have global ambitions I think it had better sort out its complaints service and misdirection from it's staff. So you have a strange high bill after a meter change. You complain. You are told that it is British Gas policy to put a hold on the account by staff on the telephone .You get emails saying your account is in arrears, you call BG and are told to ignore them by staff on the telephone. Then six weeks into your complaint still unresolved with not much info on progress, you get an email threatening to turn the account over to a bailiff. You call BG. They tell you there is no hold on the account they do not know why. You pay. Now this is plain malice and misdirection. Make a complaint? Do not trust what staff tell you because by listening you risk a bad credit rating. Good luck if you ask for a SARS..how? Guess it's the good old snail mail. Now, in six weeks I have been to Inda, South Africa, somewhere in Scotland and somewhere in England without leaving my sofa. I have now explained to BG that our contract is broken by their deception and malice and that currently I am on a deemed contract. Can I get figures for gas and electricity per unit on a deemed contract...no...I think they are in breach of certain aspects of the law on the provision of goods and services thus far, as for the financial ombudsman I will put the case forward. So beware.