I am absolutely appalled with British Gas I have been a customer with them for over 10 years and always paid my bills on time. In February this year they billed me over £1,100 for 7 weeks use of gas and electric baring in mind my bills are never over £300 per month even in the winter months, during these 7 weeks there was clearly a fault with the smart meter but I have been battling this out with them for 6 months now and all they can say is the meter readings are correct, they also changed my tarriff to a better rate in February of which they still haven’t applied to my account and took it upon themselves to put a different tarriff on my account which I never even agreed to. I have since had a recording of this conversation which I requested to prove I was telling the truth and they have still failed to apply the correct rates. So all in all I have been fighting with them for 6 months now to rectify my tarriff and backdate my bills, amend the £1,100 bill for 7 weeks and all they can come back with is an offer of £50 as a gesture of good will. I have even emailed the CEO to inform her of this but just like the staff at British Gas she has not even replied or contacted me. This company is getting away with doing this to probably thousands of customers, it’s absolutely disgusting to say the least. Do not use these as your energy suppliers and avoid at all costs. I now have no choice but to deal with this down the legal route to get it all resolved