This is the worst level of customer service I have received. We moved into an apartment which the former occu pant had called British gas to inform them but they didn't change the account holder. We then called them after 2 months and they gave us an accumulated bill which 2e set a payment plan for. Unfortunately, the incompetent advisor calculated our bill from 24th November 2024 instead of 1st November. We requested they add the bill from the 1st to 24th which was skipped to the existing bill and they didn't. We have called up to 4 times for the same reason but no changes made. Now, we have debt recovery companies threatening us. For something we have called up to 4 times to resolve. What sort of incompetence is this? What level of bad service is this? The last advisor gave us her word, apparently, it meant nothing. How do you train your staff on good customer service? Do you even evaluate your reviews at all? You don't seem to care about ho2 your customers feel.