Back in July my smart meter now that shows how much gas and electric I use stopped connecting with British gas, so I rang them to ask if this could be replaced of if someone could come out to look at it. They said it wasn't connecting at their end and would sort it out within a week. A week passed and it still doesn't work, so I ring again and ask them to send out an engineer. They said no need to they will fix it at their end. Waited another week, still not working, so I ring Again, could I have an engineer please, oh no need to worry it'll be be working by midnight that same day and not to worry, got up in the morning, it's still. It working, I'm getting quite annoyed now. I rung them again, I would like an engineer to come out and see what's going on as there is clearly a problem. Yeh we will send out an engineer for you. You have to wait 3 weeks, 3 weeks go by comes to the day the engineer is supposed to come, no body shows up. I took a full day off work for this, so now I'm down in wages, rang them after the allotted time had passed, we are sorry but the engineer is running late.. ok so I want a while longer, still no one bothers to show up or contact me to to let me know that they aren't coming, rand again the next day, we are very sorry but the engineer cancelled the appointment, why I ask, no reason given. I ask for another appointment, it will be in October, ok. I again take another day off work for them to turn up, no body shows up again. I rung after the allotted time again. The office is closed, so I rang again the following morning, we are very sorry he didn't have the equipment in his van to sort the issue..... Surely is he's coming to fix the issue he should have the correct equipment in his van, oh we are very sorry, now I've lost another day's wages and still my issue is not fixed, this is going on for 4 months, so I've rung again and they are sending out an engineer in December..... What the hell, I am extremely annoyed now, why can no one come out and replace the bloody metre or smart box. 6 months this has been going on for, how hard is it to get anyone to come out and sort this issue, the incompetence is unreal. I've been a customer for 9 years. I have health issues. You state in your adds that you can come out the same or next day so why can this simple little issue not be fixed for going on 6 months. Absolutely disgusting. I'm now looking for another energy supplier.