Engineer refused to show up to booking made 3 weeks prior. Tony lied about arriving to the property and being unable to access and I quickly challenged British Gas on this due to my CCTV proving otherwise. Was still within my appointment time and they point blanc refused to show up for no reason whatsoever, trying to palm me off by rebooking in the future. I wouldn’t rebook as I knew they would try the same nonsense again. Shocking customer service, no apology or any truthful explanation, they simply told me they were prioritising other jobs rather than my pre booked boiler service. Don’t waste your time, they simply do not care about wasting your time or offering any service whatsoever for your money.