British Gas are an absolute f*ing joke! They’ve taken all my credit that I’ve topped up, after ringing up 3 times yesterday and twice today (they put the phone down on me twice! The rage is fuelling) they’re now saying they can’t open a dispute until Thursday so I’ll have to wait till then?? I’ve got no gas whatsoever because they’ve taken it all and now I’ve got to wait?!?!? Absolute joke!! I wanna sue! Can I sue? Also to make matters worse, each time I rang up it was the same bloody woman answering me, do they only have one person in the office or something? She wouldn’t put me through to a manager, wouldn’t let me open a complaint, and put the phone down to me twice. This new “transition” British Gas are going through kinda sounds like they’ve let go of basically all of their staff and are now leaving their customers to freeze throughout winter while taking their money