My review of my Btitish gas experience today, posted on Trustpilot: Very bad customer relations and extremely limited smart meter instillation dates. A British gas engineer called in the morning at 11.15am to look at the meters he was going to replace to smart meters in the afternoon. He said he had come to the wrong address as the appointment was between 1pm and 5pm, but would look at the meters and he would call back in an hour and a half. After waiting in all afternoon, he finally arrived at 4pm. He said he could not fit a gas smart meter as he needed to check ALL the gas appliances in the house, which were not accessible at the time. I've had no problem with them at all! So I asked if he could just fit the electric smart meter as that's all I needed because the economy 7 radio signal would be stopping. He didn't even know the date of this, which I looked up on the Internet after he left (June 2025). He refused to fit the electric smart meter as his shift ended at 4.30pm (his fault for turning up so late in the day). I had spent 2 hours clearing out under the stairs so he had full access to the meter cupboard, which he seemed pleased with, since in the morning there was stuff infront of the cupboard. He said I would have to rebook for a later date. This was totally unacceptable. Even trying to rebook on an online chat after he'd left, they only could offer 2 dates in 2 months time, neither of which were possible for me. Their calander for bookings did not extend to 2025, or beyond 2 months, snd all they had was 17th and 18th December - which I find really bad, as I had already taken a whole day off work to wait in for an engineer who didn't do the job, as he arrived too late gor a booking I made 6 weeks ago! This is the kind of poor service from British Gas I was used to about 20 years ago, which is why i changed then (at a different property) to another supplier. So when my contract ends (I didn't sign up for British gas - I was put with this useless company as Bristol energy went bust like many of them did), I will be changing to Octopus Energy, who have a far better reputation. I do not recommend British Gas - their customer relations are dreadful, their engineers don't turn up when they say they will, they don't do the job they're tasked to do and BG's appointments calander doesn't recognise anything more than 2 months in advance. Shockingly poor.