Don’t waste your money on British Gas Homecare cover. We’ve had an intermittent boiler issue, so intermittent that it took British Gas to do three visits before they could diagnose it. Three weeks later, they ordered the part and arrived back with the wrong part. Before checking whether they had the correct part they dismantled the boiler and destroyed the part they were replacing, which rendered the boiler useless. Four days in, the boiler is still broken and we have no heating or hot water. British Gas have told us that the part is now out of stock and there is no ETA when it will become available again. Absolute diabolical service from British Gas. We have two young children and no heating or hot water. Have spent many hours on the call with BG and get the same old response that they can’t do anything. We are now considering to buy and new boiler and then claim damages from British Gas (via legal action if needs be). Read too many similar stories from other customers, wish I had read them before. Stop wasting your money on a false sense of security with a British Gas HomeCare boiler breakdown policy, as in my experience it isn’t worth it.