I have had problems with my smart meter for months now. I have rang British Gas Several Times For Help and Support. I credit my meter via my phone, which is usually straight forward. But the App is constantly down, or technology problems. Credits missing from my payments, smart meter saying zero Gas Zero Electricity. Which has caused us power cuts !!!! My husband has a medical device that helps him breath? Plus the house is very cold with no gas!!!! I have rang your customer care centres they are usually in south Africa where there is clearly a language barrier, the noise from the call centre, is deafening with shouting screaming sounds like a party is going on!!!! No help or support, told to ring again they were going home. Rang your out of hours service still no luck , alot quieter but still no connection, for a few hours !!!! I have been able to cook no dinner for my family, heat my home, or put my husbands medical equipment on!!!! I have registered with your priority service? But That Did Not Help In Any Way????? So Now I hope my smart meter works properly otherwise this will happen again. This is far to stressful your support you give your customers is so very poor !!!!