I swich to this company resently, they promise low rate.The agent who come to my house, told I will have to pay 111£ I have small 2bedroom house,single mum and 2kids,one have disability. 2month was paying that 111£, then they change my direct debit ,pluss on my account was showing that I'm in minus 190pounds..I have low income,as I'm part time mum. I was asking to not charge me for few days till my Universal credit back on track, been spoke twice, and still they take out 238£ even, I give them date when I able to pay. I was paying my old company 190£ and didn't been minus. But now I need to pay 238£ pluss debt for 3month 66pounds ...Its just joke how they communicate and lying about good deals, that you overpay to your company...instead they clear your pockets streigt away you swich with them. Worse company I ever have..