One star is one more than they should receive British Gas are absolutely abysmal. I have now been without heating or hot water for two entire weeks, and have had to move out of my home due to it being unsafe and unhygienic to live in my home. This is because there is no hot water to wash hands or to shower and the temperature in the house is 9°C; even with an electric heater the temperature in the house does not rise above 12°. Initially an engineer did turn up at the promised time to attempt to diagnose the problem. However I clearly have a magical one of a kind boiler as apparently the one part that is needed to fix it is out of stock in the entire country. One of the British Gas homecare employees did make up a very creative and inventive story about the Part needed being located in Newcastle and it taking 3 to 5 working days for this to be delivered to Nottingham. Considering that I can order any Anything I need off Amazon and it will arrive by 10 pm the same day I do find it somewhat difficult to believe that it will take any delivery company 3 to 5 working days to deliver something from less than 200 miles away. I was then fobbed off with the excuse that the Part had not been delivered due to the stormy weather We have experienced this weekend in the UK. again even with stormy weather, which lasted for two days, it should not take more than 24 hours for Part to be delivered, however it turned out that this was a piece of creative imagination on behalf of British Gas as I later found out that in fact no Part was available. at this point I was starting to think that the part required must be made from moondust and unicorn tears because that must be the only way that I could actually find the part that was needed. I have now been out of my house for 2 weeks and all I can be told is that “the part is out of stock” and “wear more layers”. Absolutely disgusting service