We have been loyal customers of British Gas for over 10 years. In 2023, we were switched to a smart meter, which unfortunately has caused significant issues. Between 2023 and 2024, the smart meter provided inaccurate readings, leading to excessive charges. Despite multiple visits from engineers, the problem has yet to be resolved. Additionally, we have experienced consistent issues with boiler maintenance, as appointments are often missed or rescheduled without proper notice. Prior to the faulty meter, we had no arrears. We are currently disputing the inaccurate charges, but British Gas has refused to take responsibility and continues to demand payment. They have even threatened legal action for non-payment and are attempting to cancel our switch to another provider. The service we’ve received from British Gas has been extremely disappointing, with a complete lack of professionalism and consideration. Given our experience, I would strongly advise others to avoid British Gas.