Our experience of British Gas as an energy supplier has been terrible - it has been a catalogue of errors and poor service. We moved into a new house a little over six months ago. We’ve since found out that British Gas did not install the gas meter correctly so it was not smart. They then ignored all the meter readings we sent them and tried to charge for both gas and electricity before we moved in, they also vastly over-estimated our usage. Whilst trying to get this sorted we were lied to, spoken to rudely and emails were often not responded to for over a month. They have refused to fix the meter. Eventually they pressured us into close our complaint without ever apologising. Because they ignored our readings and over-estimated we were £500+ in credit but they still increased the direct debits! The service we received was truly awful. We did everything we were asked and gave them every opportunity to make it better but they had no interest.