Relates to smart meter installations or not as the case is. As with others don't deserve any stars in my mind. Initially enquired about EV tariff and told no problem if wanted to proceed. When contacted again told needed to have smart meter for electric supply first. Arranged appt. for Dec. 2024, no one turned up. 'Phoned back and told appt. that I'd been told had been made was not made/processed any further from call. Made further appt. for Jan. 2025, I rang day before and had heard nil, assured that appt. was booked and that would get visit the next day. Surprise surprise again no one turned up. I called again - no record of previous day's contact. Ridiculous having a call centre in S. Africa that only 'speaks' online with Planning Dept. in UK. Asked for appt. within the week given the issues encountered - this after being referred back (from UK) to call handler who dealt with initial complaint in S. Africa. Offered another appt. in 3-4 weeks which I declined. Asked call handler to speak to Planning Team and arrange an appt. as soon as possible. Heard nothing in 5 working days - though requested confirmation within 24hrs. 'Phoned again and got offered an appt. in 3 weeks to resolve issue - no assurance that appt. would be met as Planning Dept. arrange own workload - even though appt. date and time communicated to customer is sent through to them. Declined appt. and told was being referred back to manager of call handler in S. Africa. was going to go elsewhere for smart meters, but have to be installed by current supplier. Then, if I do move, new supplier may not be able to access meters installed. Valued customer I think not. Plus, when you try to give feedback in callback received you're cut off after being told verbal feedback requested is not understood - has happened x3 times thus far and other occasions have not been able to access call. The sooner we can move supplier the better.