Avoid homecare cover, dont waste your money and go elsewhere. If I could rate my experience out of 10 it would be -1000. Where do I even start, unprofessional customer service, incompetent engineers and over priced policies. You are charged and excess even for your boiler to be misdiagnosed by one of their ‘professional engineers’, not to mention each engineer they send out lacks in qualifications and knowledge. Its complete luck of the draw who you get on the day, could be good or bad. Don’t think about calling up to discuss your policy, their customer service agents clearly aren’t trained competently, not to mention each agent contradicts one another. If you have a complaint you’ll be speaking to someone ‘not technical’ as the engineers call them, so again being misadvised. Finally, if you get to the complaint stage you’ll be given a shoddy outcome and palmed off. If you dare to challenge it then you’ll ultimately be ignored. Our experience has been hell. Avoid this at all costs. I know people that work in the heating industry, all of them laugh when you mention British Gas. Not to mention many of them go out to fix the issues caused by British Gas’s so called ‘professional engineers’. Not sure how this company is still operating, if you read online they are losing customers by the day, including myself.