British Gas plumbers do not feel accountable or responsible to put right their botched job that has left us with no hot water and only intermittent cold water coming through some taps. They knew from the start that our children suffer from skin conditions and that we need regular water supply. Their job was to change the cold water tank, but after two days, we have an issue that was not there before they arrived on our property. An airlock their plumber told us happened whilst he did the work but had supposedly been resolved, has left us with no hot water and little cold water coming out of some taps barely 48 hours after. Calls to the agent and the plumber have been ignored as soon as they realised it was an emergency that needed resolving today. Despite sending videos and emails from 8am, British Gas have removed themselves from dealing with our lack of water supply and said we have to wait a further 3 days for anyone to come out. One call handler even hung up when we asked for her name as we wished to complain that she had asked for payment for them to attend as an emergency to restore our water. In all of this, they have been paid even for parts of the initial quote which we cancelled but they said they will issue a refund for. That's another story of having been quoted for work we didn't need but were told we should have done. All we wanted was for the cold water tank to be replaced, but they went into how a magnetic filter (which was already present) should be changed and how we needed to have a power flush. After being paid for more work than was carried out, they have treated us very disrespectfully and left my family worse off than when they attended our property.