Our smart meter was installed by British Gas on the 3rd of September 2024. The gas meter has not worked at all since this installation. We have had two different engineers from BG over to solve the problem (on three different occasions). I have talked to customer service on multiple occasions and all they do is read me some generic polite phrases out of their manual and then say is that the meter will start registering and transferring readings within a few weeks. That has not happened. I have saved all the transcripts of my discussions with BG customer service. The whole thing is a bad joke. No one takes responsibility for solving our problem with this so called “smart” meter. I’m really worried that our estimated usage that they now charge us for is completely off the charts. I certainly do NOT recommend British Gas to anyone. /Eva