Been trying to get an engineer out since yesterday morning as pre pay meter broken. Spoken to about 8 different people each time have to explain again and given different advice. Often they just hang up on you or line just goes even if they seem helpful to start with. Give you references the next agent can't find nothing is joined up. Waited in all day for an engineer rang again at night and was told they'd cancelled but no one had told us. Parents are both elderly and no heating or hot water since Saturday so I am having to help them whilst working. Told they don't have an account for us time and again. Just appalling really such a big company can be so disorganised and leave old people they know are vulnerable and should be priority.