Lucy. Do any of you read the reviews properly ? You spelt my name wrong. You said ring or use live chat BUT i tiold you I have done that several times. One says my smart meter isnt workung for the electric and I cant have a bill The next one says it is working and a billl is in the post but it never arrives !!!!! An engineer was booked but BGas cancelled it as said all is ok but still no bill. Now they are saying smart meter not working and an engineer will call 2 weeks time. I dont know who to believe any more. My last electric bill was 3rd October 2024 so I need an update a s a p .I am on priority but getting no help at all. Surely someone should ring me or call to sort this out. Really fed up with it all.