I recent lost my job last year due to ill health. I am on payment cards for gas and electricity, paid fortnightly. 3 times I rang up to say I was struggling and those 3 times I spoke to three different people. They were very understanding and helpful. They never swore, never threatened me with a pre-payment meter. I didn't have to start paying again for six weeks to give me time to get things sorted out, naturally my payments increased to cover my missed payments but it was not by much. Installed a smart meter which is excellent, turned up on time. My partner has been with British gas for over 20 years, she also never had any problems and has got boiler care. All representatives I have spoken to have been polite. The problem with some people when they get into money problems, instead of getting in touch to sort things out they just leave it. I would recommend British gas to anyone.