Looking to have your boiler serviced by British Gas - DON'T! We have now been without heat/gas for two days due to the incompentence of British Gas Engineer! Our boiler was working perfectly well and reluctantly we had to have it serviced as per the Homecare contract, also we also had a small leak from one of the radiators. Engineer eventually came on the third time the appointment was made. The excuses were he had to go on 'emergency' call-outs. Pity he came on Tuesday 7 Feb he came to carry out the work. Next morning we could smell gas! Called the emergency services. SGN, who promptly sealed off our gas supply saying that there were two gas leaks coming from the boiler serviced by the British Gas Engineer! Rang British Gas to ask for an Engineer to attend to the leaks. They said that they were unable to get an Engineer to us until the next day! Asked why we couldn't have an emergency appointment as we had foregone our appointment for emergencies twice. Were told we were not in that category i.e. did not have a baby or inactive elderly person! My husband is 70 and I am 61. Appointment made and confirmation sent by text for the next day. Next day we noticed the leaking radiator which was supposed to be fixed was still leaking! Waited in for the elusive Engineer. Although in constant contact with British Gas Team that day, assuring us the Engineer would be calling, he didn't!. Was told there was a failure in their booking system! Not surprised as they are dealt with in India! Lost in translation or not concerned about their customers?? British Gas try to obtain new Homecare customers with propganda on the web when they clearly are not able to deal with their existing customers! Here are some of the quotes from their website trying to entice new customers, which are total lies as we are still without heat/gas!!! We’ve got over 6,000 engineers ready to help you get your central heating and hot water back on. Well they couldn't find ONE for us!! You can call us 24 hours a day, 7 days a week. We’re there whenever you need us whether you're a customer or not. Sure you can, but you will still be without heat due to the incompentence of their engineer!! Our engineers call ahead so you know they're on their way. Still waiting for the call!! Also looks like my Tweets have been deleted from British Gas Twitter page!!