Charged us a substantial amount for our final gas and electric bill wich they say is an estimated bill although we have always sent accurate readings my new supplier also sent them the readings. they have charged my account on two occasions within a few weeks of each other without any bills being sent to us letting us kno that we about to ripp you off wich could of gone against my credit history or debt with my bank if ther was no money in my account they did say we did send it but when i asked for a copy of it it's just a coincidence it wont let them send me another copy? Ye righ.Even after supplying metere readings they refused to resolve. they tell you we will pass to our experts that have no clue. end result is they want me to contact our new suppliers and get them to send them meter readings when i can give them it and have. Also the customer sevice is a disgrace by faar the worst i was on phone with labona for over 45 mins wich she said she got to the bottom of and then cut it off and when i called back the lady i spoke to the second time had no clue as to what was going on because there was not much notes left so had to go through everything again only to be told that the bill is on my wife's name and they cant discuss with me becuse its data protection but have never had them ask this before this begs the question is our data safe in the hands of british gas? I will never recommend this company or its services to anyone again they should be ashamed to call themselves British gas if you are with this company i feel sorry for you. My fisrt call was made to labona at 11.07 on the 11/3/17 i don't normally leave reviews but new customers to british gas be aware