Once you are their customer, they don't care you. They are good with their user interface, attractive pages and packages and customer service only till you buy their services. They give you false promises, for example - if they are to inspect the gas hob or boiler and they fix an appointment, they don't turn up. You sit like a fool whole day wasting your holidays and earnings. They really don't care. Also in case of emergency - like tap leaking or etc,. they again promise and fail to turn up. This is because they are having lot of customers and they are in huge profits. They don't have enough resources. Even if someone turns up, they are very rude as if they doing the job for free.