British gas wouldn't or couldn't take my payment as their online payment kept refusing my credit card and wouldn't authorize it even though it worked fine everywhere else. I communicated this to them that I had tried to pay my bill 8 times over the past month but their site was stopping me. They suggested or said nothing of any value so I emailed and said I would wait til they fix their site and a few weeks later I received a letter from a collection agency (debt collection) called Arvato. They were nightmare number two as they dont answer their phones, they havent answered any of the two emails I sent them trying to pay or either of the two complaints procedures I went through or any of the 12 agent call backs I requested. So now Im in a position where I have continually tried my best to pay this stupid bill doxens of times but everywhere I go they fail me with ignoring me. It seems as though its a ploy to put me in debt and charge extra costs for their mistakes. The communication with BG was a complete joke speaking to a new person everytime I sent an email meant they had no idea what my story was so far and it all kept going round in circles with me telling the same story again and again. They are a pathetic don't care outfit of morons that dont know their arse from their elbow. As for Arvato they are equally as dumb and completely ignore people who are genuinely trying to just pay a bill. These idiots wouldn't have a leg to stand on in court, my records from my bank clearly show repeated attempts to pay off the whole bill dozens of times but the British gas site isn't working as it should, they even said that to me yet transferred me to a debt collection agency. The fact the Arvato doesn't give a toss is another joke and also demonstrates that they are neglecting their duties also. Look on the glassdoor website to see what their own staff say about Arvato. Its a joke. These muppets should all be shut down