Login
Start Free Trial Are you a business?? Click Here
Roger J Marriott
British Gas fitted my central heating boiler and from the outset it looked, and was, a disaster. Three years later is seems that the fitter had left out an essential flue gasket allowing carbon monoxide to leak into our kitchen and ‘condensate’ to rot out the boiler’s combustion box, so a new boiler was needed. Their installation Manager suggested a solution that both the manufacturer and GasSafe say was unsafe. Their Area Manager fully supported this action so there is clearly a culture here that puts profit ahead of safety. British Gas would accept no responsibility, refused even communicate after the initial complaint contact, until the Retail Ombudsman was contacted and forced them to make reparation. Forget the sweet little penguin, simply leave them alone (or use them to set your maximum budget) and use a, locally recommended, GasSafe registered installer (ask to see their GasSafe badge and on the rear it will tell you if they are qualified to fit the type of device that you want fitted, or check out their credentials at www.gassaferegister.co.uk/find-an-engineer/ ). This will almost certainly cost you less and, from my experience, you and your family will probably be safer. Top Tip: You can request, within six months of installation, that an inspector from the GasSafe Register checks that the work has been carried out correctly. This facility is quite difficult to find on their site, so here is the URL :-www.gassaferegister.co.uk/help-and-advice/gas-safety-in-the-home/having-a-new-appliance-fitted/nominate-your-appliances-for-inspection/
7 years ago
British Gas has a 1.2 average rating from 3,066 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial