British Gas fitted my central heating boiler and from the outset it looked, and was, a disaster. Three years later is seems that the fitter had left out an essential flue gasket allowing carbon monoxide to leak into our kitchen and ‘condensate’ to rot out the boiler’s combustion box, so a new boiler was needed. Their installation Manager suggested a solution that both the manufacturer and GasSafe say was unsafe. Their Area Manager fully supported this action so there is clearly a culture here that puts profit ahead of safety. British Gas would accept no responsibility, refused even communicate after the initial complaint contact, until the Retail Ombudsman was contacted and forced them to make reparation. Forget the sweet little penguin, simply leave them alone (or use them to set your maximum budget) and use a, locally recommended, GasSafe registered installer (ask to see their GasSafe badge and on the rear it will tell you if they are qualified to fit the type of device that you want fitted, or check out their credentials at www.gassaferegister.co.uk/find-an-engineer/ ). This will almost certainly cost you less and, from my experience, you and your family will probably be safer.
Top Tip: You can request, within six months of installation, that an inspector from the GasSafe Register checks that the work has been carried out correctly. This facility is quite difficult to find on their site, so here is the URL :-www.gassaferegister.co.uk/help-and-advice/gas-safety-in-the-home/having-a-new-appliance-fitted/nominate-your-appliances-for-inspection/
7 years ago
British Gas has a
1.2
average rating
from
3,066
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.