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Mrs Stokes
My recommendation is do not trust this bunch of cowboys with your hard earned cash. Better to save the money you would have spent each month into a kitty for unexpected repairs. My experience of British gas home care heating is appalling. Our hot water tank started leaking quite badly in April causing a minor flood. Upon contacting British gas we were told dyno rod would be attending to sort out the problem. Their engineer confirmed we needed the tank replacing and this was done a week later, bearing in mind that we had to push for it to be done as were without hot water during this time. When you pay £800per year for this service you expect a certain level of commitment to customer care. That said, another engineer came to replace the tank. Slightly concerning was the fact that he seemed to spend a lot of time on the phone. When he eventually finished, he informed me that my shower pump was leaking, there had been nothing wrong with it prior to the fitting of the new tank. He went on to say that it was not down to him and that dyno rod don't cover shower pumps so there was nothing he could do. I employed a local plumber to inspect the pump, he confirmed it was damaged beyond repair. He took one look at the pipe work dyno rod had left us with and advised us to complain due to the shoddy workmanship. In addition to this he noticed the thermostat on the tank was set at 75degrees, much higher than the maximum 60 degrees for the pump and had likely caused the shower pump to break due to the extreme temperature of the water running through it. We did complain about this and the following day the water tank started leaking again from one of the ill fitted pipes and the central heating pump jammed, coincidental??!! a dyno rod engineer attended and said that the central heating pump was wired up wrong and that it was nothing to do with the previous dyno rod engineer's work but that he couldn't touch it as it was a British gas component . (do you see where I'm going with this!!). British gas then sent an engineer to fix the central heat pump, which to be fair he did and also sorted out air lock problems on the radiators we had experienced since the installation of the new tank. In all we have been badly let down by poor customer service (or lack of it). Our complaint was not taken seriously and we have been fobbed off. To make matters worse, when I inquired how much it would have cost to pay a local plumber to replace the tank I found it would have cost a fraction of what I wasted on British gas, plus a new shower pump that cost over £300 and I now have to pay for the shoddy work carried out by dyno rod to be rectified as their operations manager deemed it satisfactory!!!
7 years ago
British Gas has a 1.2 average rating from 3,066 reviews

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